A mere day after the launch of Defiance, Nathan Richardsson has published the first State of the Game letter where he acknowledges the journey to launch day and the issues that are plaguing some players. He further details a bit about how those issues will be handled over the coming days and weeks.
Connectivity – Being able to connect, patch and play. This has a number of things that can be plaguing you depending on platform and what version of the game you have. We're on it like a shark during winter solstice.
Pre-order items – WHERE ARE THEY?!?!? We have a number of cases where they aren't being delivered to you. We know. They haven't disappeared nor will they. They might pop up suddenly over the next hours, the next time you log on or tomorrow.